·/The Disturb Report

Where are you losing money?

If you are the one holding the whole thing together, something in your week is eating hours you never get back, and you probably already know it. Seven questions, about five minutes, and I will tell you the one thing to fix first and how to do it yourself. The more honest you are, the better the report.

FreeSeven questionsOne thing to do

01
What kind of business is it? *
02
What is the most repetitive, time-eating thing in the business every week? Yours or anybody’s. *
On a phone, tap the mic on your keyboard and just say it. Even if it is somebody else’s job.
03
On average, about how many hours a week is spent on that? *
A rough number is fine. If it happens monthly rather than weekly, work it out per week and round down.
04
If you stopped paying for wherever you keep track of the people you serve, could you take it all with you? *
Customers, clients, members, patients, guests, whoever you serve. A CRM, booking or job software, a spreadsheet, your inbox.
05
Where do their details actually live? Tick every one that applies. *
Not just the main one. The list itself is what I read.
06
When a new lead comes in and nobody is free to answer, what happens? *
However they reach you: a call, a form, an email, a message. Pick what actually happens, not what is supposed to.
07
Do you have a website? *
If you do, I will actually look at it. I only read the page the way a stranger would.

Last part. This tells me who the report is for and where to send it.

First name *Last name *

Email *Your report comes back here, after you click the confirm link.Phone *So you can confirm by text if the email does not land. Email is less reliable than people think.

Business name *How many people work there?

You will get one message asking you to confirm, and the report comes after you confirm. I do that because it keeps bots from running this a thousand times, and it is the only way I can keep it free.

By sending your answers you agree I can email you the report and the occasional note, and text you to confirm or to ask a quick question about an answer. Message and data rates may apply. Reply STOP to any text to stop them, or unsubscribe from any email in one click. I don’t share or sell your information. See my Privacy Policy.

How this works

Most owners know something is off. Almost nobody can name what to fix first.

01
You answer seven questions
About five minutes. What eats the most time, where your records live, and what happens to a lead when nobody is free. On a phone you can talk instead of typing.
02
I look at what you told me
Four things have to be true before a business runs without you, and they only work in order. Your answers say which one breaks first.
03
You get one thing to do
Not a list of twelve. One thing, the one everything else is sitting on top of, and a fix you could finish this week without me.

And if nothing is broken

The report says so. I would rather tell you you’re fine than invent a problem so I have something to sell you.

01/The name

Why call it a Disturb Report?

Because it’s supposed to disturb you, and I mean that in the most useful way there is.

One thing to fix, in plain English, free.

Nobody wakes up wondering whether the way they answer the phone is costing them work this month. You don’t know what you don’t know, and that’s not a knock on you, it’s just what happens when you’re inside something every day. The thing costing you the most is usually the thing you stopped noticing years ago.

So this asks the questions you wouldn’t think to ask, and then it tells you the truth about your answers. If you read it and feel a little behind, good. That feeling is the whole point, because it’s the thing that actually gets somebody to go fix something. A report that makes you feel good changes nothing.

Start the report